THE RED SEAL ACADEMY

1. INTRODUCTION

THE RED SEAL ACADEMY ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. INFORMATION WE COLLECT

2.1 Registration Information

Personal Account:

• Full name (first and last)
• Email address
• Phone number
• Home address (street, city, province, postal code)
• Shipping address (if different from home)

Business Account:

• All personal information above, plus:
• Company name
• Business registration number
• GST/HST number
• Industry/trade specialization

2.2 Usage Information

• Exam performance and scoring data
• Time spent on questions and sections
• Login frequency and session duration
• Device and browser information
• IP address and general location

2.3 Payment Information

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

• Account management: Creating and maintaining your account
• Exam delivery: Providing access to practice materials
• Progress tracking: Monitoring your study performance
• Technical support: Resolving platform issues

3.2 Communication

• Service updates: Changes to exams or platform features
• Educational content: Study tips and exam preparation guidance
• Marketing communications: New trade offerings (with your consent)
• Support responses: Answering questions and providing assistance

3.3 Business Operations

• Tax compliance: Calculating appropriate Canadian taxes
• Performance analytics: Improving exam quality and platform functionality
• Legal compliance: Meeting regulatory and legal requirements

4. INFORMATION SHARING & DISCLOSURE

4.1 Limited Sharing Circumstances

Service Providers:

• Gumroad (payment processing only)
• Email service provider (for communications you've consented to)
• Web hosting and security services

Legal Requirements:

• Court orders or legal subpoenas
• Government agency requests (with proper authorization)
• Protection of our rights or safety of users

5. CANADIAN PRIVACY COMPLIANCE

5.1 PIPEDA Compliance

• Full compliance with Personal Information Protection and Electronic Documents Act
• Your consent obtained for collection and use
• Access and correction rights respected

5.2 Provincial Privacy Laws

• Additional compliance with applicable provincial privacy legislation
• Quebec residents: Additional protections under Law 25

5.3 Your Privacy Rights

6. DATA SECURITY MEASURES

6.1 Technical Safeguards

• Encryption: SSL/TLS encryption for all data transmission
• Access controls: Limited employee access on need-to-know basis
• Regular updates: Security patches and system updates maintained
• Monitoring: Continuous monitoring for security threats

6.2 Organizational Safeguards

• Privacy training: Staff educated on privacy requirements
• Data minimization: Collect only necessary information
• Retention limits: Delete information when no longer needed
• Incident response: Procedures for security breach notification

7. DATA RETENTION

7.1 Active Accounts

• Information retained while account remains active
• Performance data kept to track long-term progress
• Communication preferences maintained for service continuity

7.2 Inactive Accounts

• Accounts inactive for 3+ years may be archived
• 30 days notice before archiving inactive accounts
• Reactivation available within archive period

7.3 Deletion Requests

• Complete data deletion available upon request
• 30-day retention for fraud prevention and legal compliance
• Anonymized performance data may be retained for service improvement

8. COOKIES & TRACKING

8.1 Essential Cookies

• Session management: Keeping you logged in
• Security: Protection against unauthorized access
• Functionality: Platform features and preferences

8.2 Analytics Cookies

• Usage patterns: Understanding how platform is used
• Performance monitoring: Identifying technical issues
• Improvement insights: Enhancing user experience

9. EMAIL COMMUNICATIONS

9.1 Transactional Emails (Cannot Opt-Out)

• Account creation confirmations
• Purchase receipts and license keys
• Security alerts and password resets
• Support ticket responses

9.2 Marketing Emails (Opt-In Required)

• New trade exam announcements
• Study tips and exam preparation guides
• Platform feature updates
• Special offers and promotions

10. YOUR PRIVACY CHOICES

10.1 Account Settings

• Profile information: Update personal details anytime
• Communication preferences: Control email frequency and types
• Data sharing: Opt-out of optional data uses

10.2 Access Your Information

• Download: Request copy of your data
• Review: Check what information we have
• Correct: Update any inaccuracies

10.3 Delete Your Account

• Complete deletion: Remove all personal information
• Anonymization: Convert to anonymous usage statistics
• Backup removal: Ensure deletion from backup systems

11. BUSINESS EVOLUTION & REBRANDING

11.2 Service Expansion

• Additional Red Seal trades will follow same privacy principles
• New features designed with privacy by design
• User consent obtained for materially different uses

12. PRIVACY CONTACT INFORMATION

12.2 Rights Requests

• Access requests: Fulfilled within 30 days
• Correction requests: Updated within 5 business days
• Deletion requests: Completed within 30 days

12.3 Privacy Complaints

• Internal resolution: Contact us first to resolve concerns
• Regulatory complaints: Right to file complaint with Privacy Commissioner of Canada
• Contact: Office of the Privacy Commissioner of Canada (priv.gc.ca)

13. COMMITMENT TO TRADESPEOPLE

14. POLICY UPDATES

14.1 Change Notification

• Material changes: 30 days advance notice via email
• Minor updates: Posted on website with effective date
• Continued use: Constitutes acceptance of updated policy

14.2 Version History

• Previous versions available upon request
• Change log maintained for transparency